Our Policies

Our therapists hold a high standard and in order to perform your treatment in a relaxed and professional manner please arrive to your appointment 5 minutes early. Arriving late could result in an incomplete service at full charge or no-show fee.

Making & Changing
Appointments

Please allow enough time to arrive at HOM on time for your scheduled appointment.

We run a strict schedule to make sure your service is performed with the utmost care, in a relaxed manner and so our therapist is ready to see you at the time of your appointment.

Arriving after your scheduled appointment time could mean you miss out on some of the service you are paying for.

House of Maxx appointments can be made and changed via our online booking link. If you are unsure what treatment to book please don’t hesitate to contact us via email info@maxxbymakayla.com or Instagram @house.of.maxx

N.B. all first time Skin clients must book in for a Skin Consultation, a 60 minute or 90 minute treatment. 

All first time Henna clients must be patch tested, this will take place during your first Brow appointment where a tint may substitute your Henna.


No-Show / Cancellation
policy

At House of Maxx we take a great deal of pride in our work and spend time preparing for your appointment. 

If you need to change, reschedule or cancel your appointment please allow a minimum of 24 hours notice. Failure to do so will result in a 50% charge of your total appointment cost or 100% charge of a pre-paid appointment or voucher.

This will need to be paid prior to booking your next appointment.


Restocking & Ordering
Products

All products at House of Maxx are prescribed and compounded for each individual. In order to have a prescription you must first come in for a Skin Consultation, a 60 minute or  90 minute treatment. You will be thoroughly assessed and a skincare prescription provided.

Products can be purchased on the day of the appointment, but we understand you may run out or choose to purchase your prescription on another day.

Please send us an email with the products you would like to purchase and we will send you an invoice and post out your products ASAP.


Gift
Vouchers

Gift vouchers purchased as a service have a 6 month expiry date where the cost of that service will remain a fixed price in the circumstances of a price increase.

In the event of a price increase the voucher will still be valid at the monetary value purchased or remaining and only the difference would need to be paid.

Gift vouchers can be used on all products and services.


Packages

Packages are pre-paid services at a discounted rate that are valid for 12 months.

Once a package has been redeemed (partially) you cannot use the remaining value of the unredeemed portion of the package on products or services not included in the original purchased package if there is a change of mind.


Promotions

From time to time we run special promotions of a high discount, in this circumstance the validity of the voucher or package will be outlined as terms & conditions of that promotion.


Shipping

All orders will be posted out within 7 days depending on stock availability, if a product is out of stock in the warehouse any additional in stock products will be shipped to you and a second shipment when the OOS product arrives.

You will be sent a tracking number via SMS as soon as your product has been posted to you.

Follow us on Instagram @house.of.maxx

SKINCARE // Are your products prescribed and compounded for YOUR SKIN ONLY or are you still purchasing off the shelf?
Do you find your skin ‘gets used to a product’ or it ‘stops working’? It’s time to feed your skin exactly what it needs instead of buying a trending product from your beauty counter. We offer online skin consultations & product postage Australia wide so you can achieve the best out of your skin #houseofmaxx
ADVANCED SKIN // a brand new active has been added to the Dermaviduals range. This beauty is anti-inflammatory, slows downs down collagen loss, is a free radical blocker, UV protector, supports skins immune function, combats collagen loss AND is regenerating!
EGCG serum is designed for skin that is impaired such as conditions like acne, dermatitis, rosacea and psoriasis.
Book a SKIN CONSULTATION online to discuss whether EGCG is beneficial for you #houseofmaxx
COMPETITION // has isolation seen your glowing skin freak out? How’s your diet? Is your mental & physical stress suffering?
For most people the answer has been ‘yes’, so we wanted to give back to all you amazing people and spread some L O V E along the way.
WE WANT YOU TO NOMINATE SOMEONE YOU BELIEVE DESERVES TO WIN 4 weeks of health coaching to address gut health & stress, a skin consultation to determine what’s happening with your skin & specialised plan and Custom at Home Facial Kit altogether valued at $374 ❤️
TO ENTER someone well deserving:
• like this post, tag your nominated someone below in the comments with a brief reason as to why this person deserves to win.
WINNER ~ must be following all HOM Instagram accounts (check tags). To DOUBLE your chances of winning, once nominated share this post on your story and don’t forget to tag us so we see it!
WINNER ANNOUNCED - September 5th #houseofmaxx
** Competition open Australia wide
OVERWHELM // Are you feeling overwhelmed with our current situation? Feeling the weight of negativity? This is a perfect time to reassess your boundaries. The team at HOM love to stay informed on political matters and how we can help be apart of a positive change, but it can get very heavy, very quick and all of a sudden you’re down the rabbit hole thinking ‘WHAT CAN I CONTROL!?’
Here are some tips on what you CAN control:
- Turn your phone to ‘Do Not Disturb’ 24/7. Unless you’re expecting to be urgently contacted, there is no need for the sounds of other people’s demands to interrupt our day.
- SET BOUNDARIES, a simple and kind way of doing this is by telling your friends and family what you want to hear about (example: actionable steps, petitions etc.) and what you can’t handle taking on right now (example: conspiracy theory videos, individuals opinions or predictions etc.)
- SPEND TIME OUTDOORS! We have been blessed some beautiful sunny days, get outdoors and feel that vitamin D absorb in your skin!
- Find what is meditation to you: dancing around your apartment, reading, quiet time, yoga/movement, guided meditations etc. #houseofmaxx
MAGNESIUM DEFICIENT // Do you experience sleep disruption & hydration? You could be magnesium deficient. Due to the role magnesium plays in (happy hormone) serotonin productions and therefore the regulation of (sleep hormone) melatonin a lack of magnesium could interfere with your mood & sleep! Magnesium is also an essential electrolyte for efficient cellular hydration. So if you’re tired, cranky or dehydrated magnesium may be your solution!
EMAIL US TO PURCHASE #houseofmaxx #saltlab #magnesium
We all have skin & bodies that require understanding & nourishment. Our aim is to empower our clients to be more healthy & confident because we all deserve to feel good ❤️#houseofmaxx
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