Bookings Policy

Our therapists hold a high standard and in order to perform your treatment in a relaxed and professional manner please arrive to your appointment 5 minutes early. Arriving late could result in an incomplete service at full charge or no-show fee.

Making & Changing
Appointments

Please allow enough time to arrive at HOM in time for your scheduled appointment.

We run a strict schedule to make sure your service is performed with the utmost care, in a relaxed manner and so our therapist is ready to see you at the time of your appointment.

Arriving after your scheduled appointment time could mean you miss out on some of the service you are paying for.

House of Maxx appointments can be made and changed via our online booking link. If you are unsure what treatment to book please don’t hesitate to contact us via email info@maxxbymakayla.com or Instagram @house.of.maxx

N.B. all first time Skin clients must book in for a Skin Consultation, a 60 minute or 90 minute treatment. 

All first time Henna clients must be patch tested, this will take place during your first Brow appointment where a tint may substitute your Henna.


No-Show / Cancellation
policy

At House of Maxx we take a great deal of pride in our work and spend time preparing for your appointment. 

If you need to change, reschedule or cancel your appointment please allow a minimum of 24 hours notice. Failure to do so will result in a 50% charge of your total appointment cost.

This will need to be paid prior to booking your next appointment.


Restocking & Ordering
Products

All products at House of Maxx are prescribed and compounded for each individual. In order to have a prescription you must first come in for a Skin Consultation, a 60 minute or  90 minute treatment. You will be thoroughly assessed and a skincare prescription provided.

Products can be purchased on the day of the appointment, but we understand you may run out or choose to purchase your prescription on another day.

We will send you an invoice and post out your products ASAP.

Follow us on Instagram @house.of.maxx